Incidents reported on status page for Kuebix https://status.kuebix.com/ https://d1lppblt9t2x15.cloudfront.net/logos/307d7d59d2c44520901521083576d01f.png https://status.kuebix.com/ en https://status.kuebix.com/ Wed, 26 Nov 2025 02:06:22 +0000 https://status.kuebix.com/#bb395f751c83d2c54f4bc68914d0b5f57fe560bf2ba75037f1f3435f9c4a70a2 EDI SFTP Server recovered https://status.kuebix.com/ Wed, 26 Nov 2025 02:03:45 +0000 https://status.kuebix.com/#bb395f751c83d2c54f4bc68914d0b5f57fe560bf2ba75037f1f3435f9c4a70a2 EDI SFTP Server went down https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 21:07:00 -0000 https://status.kuebix.com/incident/747441#b607cc73ba843111bf16599391e0f83d2a4df0801a4954dc8d69d75533e74b6b Services has been restored. As the system continues to work through the backlog of events there may be some unexpected behavior, we will closely monitor and reopen the incident if appropriate. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 21:07:00 -0000 https://status.kuebix.com/incident/747441#b607cc73ba843111bf16599391e0f83d2a4df0801a4954dc8d69d75533e74b6b Services has been restored. As the system continues to work through the backlog of events there may be some unexpected behavior, we will closely monitor and reopen the incident if appropriate. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 21:07:00 -0000 https://status.kuebix.com/incident/747441#b607cc73ba843111bf16599391e0f83d2a4df0801a4954dc8d69d75533e74b6b Services has been restored. As the system continues to work through the backlog of events there may be some unexpected behavior, we will closely monitor and reopen the incident if appropriate. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 21:07:00 -0000 https://status.kuebix.com/incident/747441#b607cc73ba843111bf16599391e0f83d2a4df0801a4954dc8d69d75533e74b6b Services has been restored. As the system continues to work through the backlog of events there may be some unexpected behavior, we will closely monitor and reopen the incident if appropriate. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 21:07:00 -0000 https://status.kuebix.com/incident/747441#b607cc73ba843111bf16599391e0f83d2a4df0801a4954dc8d69d75533e74b6b Services has been restored. As the system continues to work through the backlog of events there may be some unexpected behavior, we will closely monitor and reopen the incident if appropriate. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 21:07:00 -0000 https://status.kuebix.com/incident/747441#b607cc73ba843111bf16599391e0f83d2a4df0801a4954dc8d69d75533e74b6b Services has been restored. As the system continues to work through the backlog of events there may be some unexpected behavior, we will closely monitor and reopen the incident if appropriate. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 21:07:00 -0000 https://status.kuebix.com/incident/747441#b607cc73ba843111bf16599391e0f83d2a4df0801a4954dc8d69d75533e74b6b Services has been restored. As the system continues to work through the backlog of events there may be some unexpected behavior, we will closely monitor and reopen the incident if appropriate. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 20:10:00 -0000 https://status.kuebix.com/incident/747441#4b3cb2e7b84d6566805fd2ad70f9fb8cf398ecf4c5c0b0107e3a16c3b77413af Services are continuing to monitored as they become available once again. We will continue to provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 20:10:00 -0000 https://status.kuebix.com/incident/747441#4b3cb2e7b84d6566805fd2ad70f9fb8cf398ecf4c5c0b0107e3a16c3b77413af Services are continuing to monitored as they become available once again. We will continue to provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 20:10:00 -0000 https://status.kuebix.com/incident/747441#4b3cb2e7b84d6566805fd2ad70f9fb8cf398ecf4c5c0b0107e3a16c3b77413af Services are continuing to monitored as they become available once again. We will continue to provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 20:10:00 -0000 https://status.kuebix.com/incident/747441#4b3cb2e7b84d6566805fd2ad70f9fb8cf398ecf4c5c0b0107e3a16c3b77413af Services are continuing to monitored as they become available once again. We will continue to provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 20:10:00 -0000 https://status.kuebix.com/incident/747441#4b3cb2e7b84d6566805fd2ad70f9fb8cf398ecf4c5c0b0107e3a16c3b77413af Services are continuing to monitored as they become available once again. We will continue to provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 20:10:00 -0000 https://status.kuebix.com/incident/747441#4b3cb2e7b84d6566805fd2ad70f9fb8cf398ecf4c5c0b0107e3a16c3b77413af Services are continuing to monitored as they become available once again. We will continue to provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 20:10:00 -0000 https://status.kuebix.com/incident/747441#4b3cb2e7b84d6566805fd2ad70f9fb8cf398ecf4c5c0b0107e3a16c3b77413af Services are continuing to monitored as they become available once again. We will continue to provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 19:10:00 -0000 https://status.kuebix.com/incident/747441#1c305a1c24bcb8e69525f1e794b80f182197570b228fb48158128710fd72b6b9 Several of the services we utilize have been restored by our cloud provider. We will continue to monitor and provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 19:10:00 -0000 https://status.kuebix.com/incident/747441#1c305a1c24bcb8e69525f1e794b80f182197570b228fb48158128710fd72b6b9 Several of the services we utilize have been restored by our cloud provider. We will continue to monitor and provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 19:10:00 -0000 https://status.kuebix.com/incident/747441#1c305a1c24bcb8e69525f1e794b80f182197570b228fb48158128710fd72b6b9 Several of the services we utilize have been restored by our cloud provider. We will continue to monitor and provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 19:10:00 -0000 https://status.kuebix.com/incident/747441#1c305a1c24bcb8e69525f1e794b80f182197570b228fb48158128710fd72b6b9 Several of the services we utilize have been restored by our cloud provider. We will continue to monitor and provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 19:10:00 -0000 https://status.kuebix.com/incident/747441#1c305a1c24bcb8e69525f1e794b80f182197570b228fb48158128710fd72b6b9 Several of the services we utilize have been restored by our cloud provider. We will continue to monitor and provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 19:10:00 -0000 https://status.kuebix.com/incident/747441#1c305a1c24bcb8e69525f1e794b80f182197570b228fb48158128710fd72b6b9 Several of the services we utilize have been restored by our cloud provider. We will continue to monitor and provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 19:10:00 -0000 https://status.kuebix.com/incident/747441#1c305a1c24bcb8e69525f1e794b80f182197570b228fb48158128710fd72b6b9 Several of the services we utilize have been restored by our cloud provider. We will continue to monitor and provide updates. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 18:10:00 -0000 https://status.kuebix.com/incident/747441#44a78deab35eace064e85cafd29ac9b204e941539c5129bee0f4ea2ea9f5ad9b We continue to see an increased error rate across the system. We will provided updates each hour or as sooner if available. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 18:10:00 -0000 https://status.kuebix.com/incident/747441#44a78deab35eace064e85cafd29ac9b204e941539c5129bee0f4ea2ea9f5ad9b We continue to see an increased error rate across the system. We will provided updates each hour or as sooner if available. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 18:10:00 -0000 https://status.kuebix.com/incident/747441#44a78deab35eace064e85cafd29ac9b204e941539c5129bee0f4ea2ea9f5ad9b We continue to see an increased error rate across the system. We will provided updates each hour or as sooner if available. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 18:10:00 -0000 https://status.kuebix.com/incident/747441#44a78deab35eace064e85cafd29ac9b204e941539c5129bee0f4ea2ea9f5ad9b We continue to see an increased error rate across the system. We will provided updates each hour or as sooner if available. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 18:10:00 -0000 https://status.kuebix.com/incident/747441#44a78deab35eace064e85cafd29ac9b204e941539c5129bee0f4ea2ea9f5ad9b We continue to see an increased error rate across the system. We will provided updates each hour or as sooner if available. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 18:10:00 -0000 https://status.kuebix.com/incident/747441#44a78deab35eace064e85cafd29ac9b204e941539c5129bee0f4ea2ea9f5ad9b We continue to see an increased error rate across the system. We will provided updates each hour or as sooner if available. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 18:10:00 -0000 https://status.kuebix.com/incident/747441#44a78deab35eace064e85cafd29ac9b204e941539c5129bee0f4ea2ea9f5ad9b We continue to see an increased error rate across the system. We will provided updates each hour or as sooner if available. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 17:10:00 -0000 https://status.kuebix.com/incident/747441#3d4bc9a77d62a62245e8de6d06fbbea5d002d4338a584e4809c41bcaec494950 We have received reports of intermittent issues with various aspects of the Kuebix system. This is likely related to the ongoing cloud provider issue. We are continuing to monitor and work on mitigation. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 17:10:00 -0000 https://status.kuebix.com/incident/747441#3d4bc9a77d62a62245e8de6d06fbbea5d002d4338a584e4809c41bcaec494950 We have received reports of intermittent issues with various aspects of the Kuebix system. This is likely related to the ongoing cloud provider issue. We are continuing to monitor and work on mitigation. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 17:10:00 -0000 https://status.kuebix.com/incident/747441#3d4bc9a77d62a62245e8de6d06fbbea5d002d4338a584e4809c41bcaec494950 We have received reports of intermittent issues with various aspects of the Kuebix system. This is likely related to the ongoing cloud provider issue. We are continuing to monitor and work on mitigation. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 17:10:00 -0000 https://status.kuebix.com/incident/747441#3d4bc9a77d62a62245e8de6d06fbbea5d002d4338a584e4809c41bcaec494950 We have received reports of intermittent issues with various aspects of the Kuebix system. This is likely related to the ongoing cloud provider issue. We are continuing to monitor and work on mitigation. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 17:10:00 -0000 https://status.kuebix.com/incident/747441#3d4bc9a77d62a62245e8de6d06fbbea5d002d4338a584e4809c41bcaec494950 We have received reports of intermittent issues with various aspects of the Kuebix system. This is likely related to the ongoing cloud provider issue. We are continuing to monitor and work on mitigation. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 17:10:00 -0000 https://status.kuebix.com/incident/747441#3d4bc9a77d62a62245e8de6d06fbbea5d002d4338a584e4809c41bcaec494950 We have received reports of intermittent issues with various aspects of the Kuebix system. This is likely related to the ongoing cloud provider issue. We are continuing to monitor and work on mitigation. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 17:10:00 -0000 https://status.kuebix.com/incident/747441#3d4bc9a77d62a62245e8de6d06fbbea5d002d4338a584e4809c41bcaec494950 We have received reports of intermittent issues with various aspects of the Kuebix system. This is likely related to the ongoing cloud provider issue. We are continuing to monitor and work on mitigation. https://status.kuebix.com/incident/747441 Mon, 20 Oct 2025 15:30:00 -0000 https://status.kuebix.com/incident/747441#19b86ee296ee4c1d29cbd804f30b483f7c8ff720d877dbe866a9fb431ce7ba95 There is currently a wide scale outage affecting one of the cloud providers used by Kuebix. As of now, this incident has not impacted our services. We are continuing to monitor the situation and will post any updates here. https://status.kuebix.com/incident/737056 Fri, 03 Oct 2025 16:03:00 -0000 https://status.kuebix.com/incident/737056#6b0cd865ca9dac8d3c0572edd103645d62e3730a5a40e4a0943d0c800f92db96 Full functionality restore as of 12:03PM EST https://status.kuebix.com/incident/737056 Fri, 03 Oct 2025 15:41:00 -0000 https://status.kuebix.com/incident/737056#f171a43f999512f8986db5798772e63eb743aeeb7cf197ed50a6baf3d17152ba Some users are not seeing all expected rates. The engineering team is investigating. https://status.kuebix.com/incident/736338 Thu, 02 Oct 2025 12:44:00 -0000 https://status.kuebix.com/incident/736338#4ed3ac9e9820efdc4be30a55025c57b2e1bae4e82f34a80fcc986fc02977cc7e At this time, the system is fully functional. https://status.kuebix.com/incident/736338 Thu, 02 Oct 2025 12:22:00 -0000 https://status.kuebix.com/incident/736338#bb472543417706d58f7788095965ab5acd30ae32e647b086d8dfc7802db0ff6d Some users are seeing an issue when loading a shipment to edit. https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 14:42:00 -0000 https://status.kuebix.com/incident/720444#631f6699f3acbce0884ac38d42c1fe3c4476e0a62adbb1902f5d2119f0c127b3 Functionality has been restored. Monitors are being updated ensure this issue does not occur again. We the improved monitors will also catch a wide range of potential issues. https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 14:30:00 -0000 https://status.kuebix.com/incident/720444#8699ff5c35f93eb1b81c392dd2f6636a418095b6256da562517be6d9139012d5 We have identified the issue and are implementing a fix currently https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 13:33:00 -0000 https://status.kuebix.com/incident/720444#bbca45fc2a70f6182acf355f56a95258b7767f6f590925f36015c9e0c3b06dc8 We are continuing to work with cloud engineers to restore services. https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 13:01:00 -0000 https://status.kuebix.com/incident/720444#3b72c1ad7ae3ee8ee854f92e8f253b87dd249b86f5eec6f8ede34c3e0ef59c48 We are working with our cloud provider on restoring service. https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 12:30:00 -0000 https://status.kuebix.com/incident/720444#f9bf83883d45964833252c9e45c90da067c2aff5c0c20d648196afe6717685ca We are aware of an issue when dropping files on the SFTP server. Engineers are working on a resolution. This does not affect the revival of files. https://status.kuebix.com/incident/713573 Wed, 27 Aug 2025 16:15:00 -0000 https://status.kuebix.com/incident/713573#beaff84acc06579c1e80708b27479bf565a5baf30f2c1ec59b2262443a43b12c Service has been restored. We will continue to monitor. https://status.kuebix.com/incident/713573 Wed, 27 Aug 2025 16:00:00 -0000 https://status.kuebix.com/incident/713573#04546deefc89b6ffe400e5e7316cbba4d380de63c86bb1210447562508fe6b2f The Engineering team is continuing to look at this issue. https://status.kuebix.com/incident/713573 Wed, 27 Aug 2025 15:35:00 -0000 https://status.kuebix.com/incident/713573#2e4e9026403174b921d64743cc1fad8995d50099ed2c313db5581f04f58bcaf2 We have become aware of an issue when attempting to retrieve rates. The Engineering Team is investigating. https://status.kuebix.com/incident/708490 Tue, 19 Aug 2025 13:01:00 -0000 https://status.kuebix.com/incident/708490#7912904087c79800c986d216b5f285c4ece33e22ce4b228e9bf03a7d91fd1079 08/19 9:01 AM EDT - Service has been fully restored. We are continuing to monitor. https://status.kuebix.com/incident/708490 Tue, 19 Aug 2025 12:45:00 -0000 https://status.kuebix.com/incident/708490#3e7de22999e56d87dc7a77ef587515894bd051a7bdc31bfbbb11a0c141888526 08/19 8:45 AM EDT - We are seeing an increased error rates during rating. We are currently investigating. https://status.kuebix.com/incident/701651 Wed, 06 Aug 2025 20:36:00 -0000 https://status.kuebix.com/incident/701651#7235f5b8f88caa08fac1ff03513e330c2b0cd4408c63697cb90809497f135de9 There was no actual downtime to any of the Kuebix TMS services. https://status.kuebix.com/incident/621379 Thu, 17 Jul 2025 12:02:00 -0000 https://status.kuebix.com/incident/621379#12366cf5037d0211e24e943fb623deef096aaa05a225b7f0b17c7ed4250db932 8:26 AM EST - The issue has been identified and resolved. The error was related to account configuration, affecting a very small number of users. 8:00 AM EST - We have noticed an increase in authentication errors. The engineering team is investigating. https://status.kuebix.com/incident/606972 Sat, 21 Jun 2025 23:35:00 -0000 https://status.kuebix.com/incident/606972#5ea9ce9dcb2f2d7cb8c3bf5a500cd9e105472115c867b5afc854e268bba626a8 9:15 PM EDT - Full functionality has been restored. 7:40 PM EDT - Kuebix engineers opened a bridge with hosting provider. 7:30 PM EDT - A ticket was opened with the hosting provider. 7:16 PM EDT - The Engineering Team became aware of an issue for some integrated users when attempting to establish an SFTP connection to sftp.kuebix.com https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services https://status.kuebix.com/incident/507235 Tue, 04 Feb 2025 02:15:00 -0000 https://status.kuebix.com/incident/507235#7ab767f91a31a516048ba52a129e6b02316626e14e05bf3f83128f21e1082e2b 02/04 12:13 PM EST - We are aware of an issue affecting Shipment Creation API 02/04 12:20 PM EST - Issue has been corrected, service is fully functional.