Incidents | Kuebix Incidents reported on status page for Kuebix https://status.kuebix.com/ https://d1lppblt9t2x15.cloudfront.net/logos/307d7d59d2c44520901521083576d01f.png Incidents | Kuebix https://status.kuebix.com/ en Increased error rate when 'put'ting files SFTP https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 14:42:00 -0000 https://status.kuebix.com/incident/720444#631f6699f3acbce0884ac38d42c1fe3c4476e0a62adbb1902f5d2119f0c127b3 Functionality has been restored. Monitors are being updated ensure this issue does not occur again. We the improved monitors will also catch a wide range of potential issues. Increased error rate when 'put'ting files SFTP https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 14:30:00 -0000 https://status.kuebix.com/incident/720444#8699ff5c35f93eb1b81c392dd2f6636a418095b6256da562517be6d9139012d5 We have identified the issue and are implementing a fix currently Increased error rate when 'put'ting files SFTP https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 13:33:00 -0000 https://status.kuebix.com/incident/720444#bbca45fc2a70f6182acf355f56a95258b7767f6f590925f36015c9e0c3b06dc8 We are continuing to work with cloud engineers to restore services. Increased error rate when 'put'ting files SFTP https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 13:01:00 -0000 https://status.kuebix.com/incident/720444#3b72c1ad7ae3ee8ee854f92e8f253b87dd249b86f5eec6f8ede34c3e0ef59c48 We are working with our cloud provider on restoring service. Increased error rate when 'put'ting files SFTP https://status.kuebix.com/incident/720444 Mon, 08 Sep 2025 12:30:00 -0000 https://status.kuebix.com/incident/720444#f9bf83883d45964833252c9e45c90da067c2aff5c0c20d648196afe6717685ca We are aware of an issue when dropping files on the SFTP server. Engineers are working on a resolution. This does not affect the revival of files. Failing to retrieve rates https://status.kuebix.com/incident/713573 Wed, 27 Aug 2025 16:15:00 -0000 https://status.kuebix.com/incident/713573#beaff84acc06579c1e80708b27479bf565a5baf30f2c1ec59b2262443a43b12c Service has been restored. We will continue to monitor. Failing to retrieve rates https://status.kuebix.com/incident/713573 Wed, 27 Aug 2025 16:00:00 -0000 https://status.kuebix.com/incident/713573#04546deefc89b6ffe400e5e7316cbba4d380de63c86bb1210447562508fe6b2f The Engineering team is continuing to look at this issue. Failing to retrieve rates https://status.kuebix.com/incident/713573 Wed, 27 Aug 2025 15:35:00 -0000 https://status.kuebix.com/incident/713573#2e4e9026403174b921d64743cc1fad8995d50099ed2c313db5581f04f58bcaf2 We have become aware of an issue when attempting to retrieve rates. The Engineering Team is investigating. Increased error rates during rating https://status.kuebix.com/incident/708490 Tue, 19 Aug 2025 13:01:00 -0000 https://status.kuebix.com/incident/708490#7912904087c79800c986d216b5f285c4ece33e22ce4b228e9bf03a7d91fd1079 08/19 9:01 AM EDT - Service has been fully restored. We are continuing to monitor. Increased error rates during rating https://status.kuebix.com/incident/708490 Tue, 19 Aug 2025 12:45:00 -0000 https://status.kuebix.com/incident/708490#3e7de22999e56d87dc7a77ef587515894bd051a7bdc31bfbbb11a0c141888526 08/19 8:45 AM EDT - We are seeing an increased error rates during rating. We are currently investigating. The Kuebix Homepage, https://kuebix.com was unavailable for a short period https://status.kuebix.com/incident/701651 Wed, 06 Aug 2025 20:36:00 -0000 https://status.kuebix.com/incident/701651#7235f5b8f88caa08fac1ff03513e330c2b0cd4408c63697cb90809497f135de9 There was no actual downtime to any of the Kuebix TMS services. Kuebix TMS recovered https://status.kuebix.com/ Wed, 06 Aug 2025 20:30:25 +0000 https://status.kuebix.com/#96064d0ef3cdc92033972e3971e2dac82f88d58dd4c685d104e2bc97929d719c Kuebix TMS recovered Kuebix TMS went down https://status.kuebix.com/ Wed, 06 Aug 2025 20:00:06 +0000 https://status.kuebix.com/#96064d0ef3cdc92033972e3971e2dac82f88d58dd4c685d104e2bc97929d719c Kuebix TMS went down Service Degradation https://status.kuebix.com/incident/621379 Thu, 17 Jul 2025 12:02:00 -0000 https://status.kuebix.com/incident/621379#12366cf5037d0211e24e943fb623deef096aaa05a225b7f0b17c7ed4250db932 8:26 AM EST - The issue has been identified and resolved. The error was related to account configuration, affecting a very small number of users. 8:00 AM EST - We have noticed an increase in authentication errors. The engineering team is investigating. Carrier Portal recovered https://status.kuebix.com/ Wed, 25 Jun 2025 01:33:39 +0000 https://status.kuebix.com/#3f6c3511f50be81b65173a9616958197fca4c911476234e11994c0995d1e6690 Carrier Portal recovered Carrier Portal went down https://status.kuebix.com/ Wed, 25 Jun 2025 01:32:38 +0000 https://status.kuebix.com/#3f6c3511f50be81b65173a9616958197fca4c911476234e11994c0995d1e6690 Carrier Portal went down Intermittent SFTP connectivity issue https://status.kuebix.com/incident/606972 Sat, 21 Jun 2025 23:35:00 -0000 https://status.kuebix.com/incident/606972#5ea9ce9dcb2f2d7cb8c3bf5a500cd9e105472115c867b5afc854e268bba626a8 9:15 PM EDT - Full functionality has been restored. 7:40 PM EDT - Kuebix engineers opened a bridge with hosting provider. 7:30 PM EDT - A ticket was opened with the hosting provider. 7:16 PM EDT - The Engineering Team became aware of an issue for some integrated users when attempting to establish an SFTP connection to sftp.kuebix.com Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 08:45:00 -0000 https://status.kuebix.com/incident/528618#26b4c8b2d7fe9c8ccf83ad94e8f7390f5b45c53fce19f68fcf130bc68e68c802 Maintenance completed Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services Update TLS Certificate https://status.kuebix.com/incident/528618 Sat, 15 Mar 2025 07:30:00 -0000 https://status.kuebix.com/incident/528618#91e5d53bb6fede61f549fae9b0d81235660a800b21f25f22de67a86e3e6e0ee9 We will be rotation out TLS certificate and rebooting all services Degraded Performance https://status.kuebix.com/incident/507235 Tue, 04 Feb 2025 02:15:00 -0000 https://status.kuebix.com/incident/507235#7ab767f91a31a516048ba52a129e6b02316626e14e05bf3f83128f21e1082e2b 02/04 12:13 PM EST - We are aware of an issue affecting Shipment Creation API 02/04 12:20 PM EST - Issue has been corrected, service is fully functional.