Previous incidents

8:26 AM EST - The issue has been identified and resolved. The error was related to account configuration, affecting a very small number of users.

8:00 AM EST - We have noticed an increase in authentication errors. The engineering team is investigating.

9:15 PM EDT - Full functionality has been restored.

7:40 PM EDT - Kuebix engineers opened a bridge with hosting provider.

7:30 PM EDT - A ticket was opened with the hosting provider.

7:16 PM EDT - The Engineering Team became aware of an issue for some integrated users when attempting to establish an SFTP connection to sftp.kuebix.com

06/12 9:42 AM EST - All functionality has been restored

06/12 9:35 AM EST - The issues appears to have started after the last standard system update. We are in the process of rolling this back.

06/12 9:30 AM EST - We are investigating reports that a few specific users with a specific use case are receiving an error when getting rates.

06/09 11:11 AM EST - All users should now be automatically redirected. For a smoother user experience, please update bookmarks to the new location.

06/09 11:00 AM EST - We have isolated the issue to individuals using bookmarks. As part of the standard Salesforce update schedule, a change was release that affected some URLs, we have implemented a redirect that should resolve the issue.

06/09 10:35 AM EST - We are investigation reports that users in specific enterprise accounts are receiving ...

05/ 11:49 PM EST - The system has been fully restored.

05/ 11:40 PM EST - We have identified the issue and are making the necessary changes.

05/ 11:26 PM EST - We are currently investigating a potential issue affecting specific use cases when rating and booking shipments within the Kuebix TMS.